Complaints Policy

We are committed to providing an enjoyable and safe experience when you visit the Bristol International Balloon Fiesta. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

Making your complaint If you have a complaint, please email

We aim to respond to all complaints within 21 days from receiving them.

Information submitted is held by Bristol International Balloon Fiesta Limited under the provision of the General Data Protection Regulations. We will not pass your details on to any other organisation.